On the A11, half your callers are passing through.
Thetford is the garage town on the road between Norwich and Cambridge, so a share of every day’s calls come from somebody who is not from here, is already late, and found your number standing at the side of a dual carriageway.
A passing-trade call does not ring twice.
Somebody stopped on the A11 with a warning light on is not comparing garages. They are working down whatever a search gave them and they stop at the first one that answers. There is no voicemail in that sequence and no second attempt — the next number picks up, and that is the end of it.
The commuter traffic behind it is the opposite problem. Local people who drive to Norwich or Cambridge can only ring at either end of the day, which is exactly when the workshop is not open yet or is trying to shut.
Both are calls a workshop with its hands full cannot get to, and both are jobs that go to whoever picked up.
What happens on a callFrom “hello” to booked in.
It is a garage phone answering service for Thetford and Breckland: the call answered before they reach the next number on the list, in your garage’s name.
- 01Answers as your garage
- 02Listens to the problem
- 03Confirms the vehicle
- 04Agrees a real slot
What garages in Thetford ask.
Somebody broken down wants to know if we can look at it today. What does it do?+
It offers what you have given it and nothing more. With nothing free it takes their name, number, the vehicle and what it is doing, so you can ring back in a minute already knowing the story.
Will it try to diagnose a fault for somebody at the roadside?+
No. It will not guess what a light or a noise means, here or anywhere else. It books the car in to be looked at, and it says that is what it is doing.
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.