Norwich garages take more calls — and lose more of them.
A city garage’s phone rings far more often than a village one’s, and it rings in clusters. Three calls inside ten minutes, two of them while you are already talking to the first.
The problem in a city is not volume. It is simultaneity.
A rural garage misses the call that comes while the one person is under a car. A Norwich garage misses the second and third call that come while somebody is already on the first — and those callers have four other garages within ten minutes of them, so there is no reason at all to wait.
Competition is also the reason a price-checking call matters here more than anywhere. Somebody ringing round for a cambelt price will get through to whoever picks up, and the garage that never answered is not even in the comparison.
RepairRing answers every call at once, which is the one thing a single phone and a single pair of hands cannot do.
What happens on a callFrom “hello” to booked in.
It is a garage phone answering service for Norwich: every call picked up at once, including the second and the third, in your garage’s name.
- 01Answers as your garage
- 02Listens to the problem
- 03Confirms the vehicle
- 04Agrees a real slot
What garages in Norwich ask.
Can it take more than one call at a time?+
Yes. That is the part a person cannot do — a second caller gets answered rather than engaged, and both end up in the diary.
Our customers are used to speaking to us. Will they mind?+
They are told they are speaking to an assistant answering for your garage, and the call behaves like your counter would: it asks, it reads things back, and it books nothing your customer has not agreed to.
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.