Half a county rings King’s Lynn.
Lynn is the town the whole of west Norfolk drives into, so a fair share of its garage calls come from somebody twenty miles out who is deciding whether the journey is worth making. That decision gets made on the phone.
A Lynn garage answers for half a county.
The town is the service centre for everything west of the Nar and a long way into the Fens, so a share of every day’s calls come from somebody weighing up a forty-mile round trip. They are not choosing between you and the garage down the road. They are choosing between you and leaving it another week.
It is a working-vehicle town as well — the port, the estates at Hardwick and Saddlebow, and the farm traffic that comes with the Fens. Those callers want a date more than they want a conversation, and they want it now, because the vehicle is either earning or it is standing.
A call that reaches a voicemail here is not somebody who rings back in ten minutes. It is somebody who has already started driving the other way.
What happens on a callFrom “hello” to booked in.
It is a garage phone answering service for King’s Lynn and west Norfolk: the call picked up in your garage’s name, and a slot agreed before the caller decides to drive somewhere else instead.
- 01Answers as your garage
- 02Listens to the problem
- 03Confirms the vehicle
- 04Agrees a real slot
What garages in King’s Lynn ask.
A lot of our work is vans and light commercial. Does that change anything?+
No. It takes the registration, what the vehicle is in for and when the owner wants it, the same as any other call. What it will not do is tell them how long the job takes — that is yours to say.
Callers always ask whether we can do it today. What does it tell them?+
It offers the slots you have given it and nothing else. With nothing free today it takes their name, number and what the vehicle needs, so you can ring back rather than having a promise made on your behalf.
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.