In Dereham, the phone is the front door.
A mid-Norfolk garage is frequently the only one for several miles, so a call that goes unanswered is not a customer choosing a competitor — it is a customer stuck, ringing again, and getting crosser about it.
Being the only garage for miles cuts both ways.
It means the work comes to you without much persuading. It also means every missed call is a person with a car they are worried about and nowhere else convenient to take it, so it comes back as a voicemail, then a second call, then a bad mood when they finally get through.
Mid-Norfolk garages tend to be the smallest kind, too: the office is a corner of the workshop, and the phone is answered by whoever is nearest to it and least covered in oil. That is a fine system until two jobs are in at once.
A call answered on the first ring, in your name, with the registration read back and a slot agreed, is the difference between that customer arriving pleased and arriving annoyed.
RepairRing is built in Dereham, by somebody who lives here. That is not a sales line — it means the person who answers your email is twenty minutes away, and the first garages he wants to get this right for are the ones on his own doorstep.
What happens on a callFrom “hello” to booked in.
It is a garage phone answering service for Dereham and mid-Norfolk: your phone answered on the first ring, in your name, with the job in the diary before the call ends.
- 01Answers as your garage
- 02Listens to the problem
- 03Confirms the vehicle
- 04Agrees a real slot
What garages in Dereham ask.
We only have two ramps. Is this for a garage our size?+
Especially a garage your size. A big workshop has somebody on the desk; a two-ramp garage has the phone ringing at the person holding the tools, which is exactly the call this was built to catch.
What happens to the details it takes?+
They reach you the moment the call ends — the job, the vehicle, the slot agreed, the name and the number — so you can pick the phone up knowing what it is about.
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.