In your garage’s name, with your opening hours, not as a switchboard.
For independent garages
The phone rings while you are under a car.
Servicing, diagnostics, repairs, MOTs — the calls arrive in the middle of the job that is already in the bay. You can let them ring, or you can let RepairRing answer them in your garage’s name and put the real ones in the diary.
The ones that go unanswered
You have had all four of these this week.
- Mid-morning, both ramps up
“Could somebody look at my brakes today? There’s a grinding noise.”
- Ten past five, everyone gone home
“I need a service booking — when are you free next week?”
- While you are already on the other line
“How much would a cambelt be on a 1.6 diesel?”
- Saturday afternoon
“Are you open Monday? I’ll try again.” They try the next garage instead.
With it answering
The same calls, three hours later, in the diary.
It is a phone answering service for independent garages: it picks up when nobody can, and what comes back to you is a booking rather than a message to return.
The registration read back one character at a time until your customer agrees it.
A date and a time your customer has said yes to, with the job and their number attached.
Worth knowing before you trust it
It will not guess at a fault, and it will not invent a price.
A grinding noise could be pads, a disc or a caliper, and a caller who is told “that’ll be the pads, about eighty pounds” has been given a number you never agreed to. So it books the job in to be looked at, and says so. Your customer gets a real appointment instead of a wrong answer.
Everything else it refuses to doStraight answers
What independent garages ask.
Does this replace whoever answers the phone now?+
No. It is there for the calls your team cannot get to — busy spells, lunch, after hours, or every call if that is what you want. You decide when it is answering.
What happens when a caller asks something it cannot answer?+
It takes their name, number and what they were ringing about, and tells them somebody from the garage will come back to them. You get the message with everything on it, so the call back takes a minute rather than a conversation.
Where do the bookings end up?+
Every call it takes arrives with you as soon as it ends — the job, the vehicle, the slot agreed, the name and the number. Nothing sits in a system waiting for you to go and look.
Missed calls cost jobs
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.