While the shop is working, without pulling somebody out to the counter.
For bodyshops
Estimate calls take ten minutes you have not got.
A bodyshop’s calls are not short ones. What happened, whose insurance it is, whether you can have a look, how long they will be without the car. Every one of them arrives while somebody is masking up.
The ones that go unanswered
You have had all four of these this week.
- An hour after it happened
“Someone went into the back of me at a roundabout. Can you sort it?”
- Before they commit to anything
“Would you be able to give me an estimate for the wing?”
- The question behind the question
“How long would I be without it? I need the car for work.”
- Friday, four o’clock
“My insurer gave me your name. What do I do next?”
With it answering
The same calls, three hours later, in the diary.
It is a call answering service for bodyshops: what happened, whose insurance it is, and a time to bring the car in — all taken while the shop is still working.
What happened, which vehicle, whether it is an insurance job or a private one.
A time to bring it in and look at it, agreed on the call.
Worth knowing before you trust it
It will not price a repair or comment on a claim.
Nobody can price panel work down a phone line, and an estimate given blind is a number you have to argue your way out of later. So it gets the shape of the job and books the appointment where the real answer comes from — somebody looking at the car.
Everything else it refuses to doStraight answers
What bodyshops ask.
Will it quote for a repair?+
No. It books the appointment where the car gets looked at, which is the only place a bodyshop estimate can honestly come from.
Does it handle insurance work differently?+
It asks whether it is going through an insurer and passes that on with the rest, so you know which kind of job is coming in before you ring them back.
Our estimates need photographs. Can it ask for those?+
It is a phone call, so it takes what can be said out loud — the vehicle, what happened and when they can bring it in. Anything you need to see is a conversation for when you ring back or when the car arrives.
Missed calls cost jobs
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