Privacy notice

Who we are

RepairRing is operated by OrderRing Ltd, which is the data controller for everything described here.

• Registered name — OrderRing Ltd
• Company number — 17401172, registered in England and Wales
• Registered office — 20 Wenlock Road, London, England, N1 7GU
• Where we actually work — Dereham, Norfolk
• Contact — hello@repairring.co.uk

The priority-list form

It asks for your garage name, your name, your email address, your phone number, your postcode and when you would rather be called. That is everything, and contacting you about early access is the only thing it is used for.

Why we are allowed to hold it: you registered to be contacted — the form says so where you sign up. Change your mind whenever you like and we will delete your entry.

If we contacted your garage

Not every garage on our list signed up to it. If we rang you, emailed you, or left a flyer with you, and you never filled anything in, this is why we have your details and what we do with them.

What we hold. Your garage’s name, address and phone number, which we found on public business listings and on the government’s published list of MOT test stations. If we have spoken to you or been to your door, we also hold the first name of the person we spoke to, what they told us, the date, and whether they asked us to ring back or to leave them alone.

For email invitations we also hold your business website, published email address, publicly listed contact name and role where available, the pages that supplied those details, and a record of our invitation, delivery and any response you tell us about. We use these details to invite suitable registered companies to try our demonstration line. We rely on our legitimate interest in introducing a relevant business service, and hold invitations where we cannot confirm that the recipient is a corporate subscriber. We do not cold email sole traders or ordinary partnerships through this system.

Why we are allowed to. A garage that misses calls may want to hear about a service that answers them, and a phone call to a business number is a fair way to tell you, as long as you are free to say no. That is our legitimate interest, and it is why we can hold your details without you having asked. Before we ring any number we check it against the do-not-call registers for individuals and for companies, and we do not ring one that is on either unless somebody at the garage has asked us to.

Who else sees it. The numbers we ring, and nothing else about you, go to a company that checks them against those registers. Email addresses and invitation content are processed by our email delivery provider to deliver our emails and report delivery, bounces and complaints. We do not sell your details.

Stopping it. Tell us on the phone, or email hello@repairring.co.uk, and we will never ring you again. To keep that promise we keep your number on a list of numbers not to ring, and nothing else about you needs to stay on it. You can also ask where we got your details, see everything we hold, or have it deleted, as set out under your rights below.

Every email invitation includes an unsubscribe link. Use it, or email us to object, and we will stop marketing emails to that address. We retain the minimum address and suppression record needed to respect your request, even if your garage is imported again.

How long we keep it. Until you tell us to stop, or until we decide a garage is not one we can help, whichever comes first. The list of numbers not to ring is kept for good, because deleting it would let us ring somebody who had asked us not to.

The demonstration phone line

The number on this site reaches an AI assistant answering as a fictional garage, so you can hear the product rather than read about it. It is a real assistant on a real call, not a recording.

If you go through with a booking on that call, we store what you told it:

• the name and phone number you gave
• the vehicle registration and vehicle you described
• the work you asked for, when you wanted it, and any notes

If you read a registration out, it is looked up. It goes to a vehicle data company, which sends back the make, model, colour, year and MOT dates so the assistant can read the car back to you. That lookup is a search of published vehicle records — the same information anyone can get from gov.uk — and it is not linked to you.

We keep the registration alongside the booking, and we cache the answer for a short while so the same plate is not looked up twice.

The call itself is handled by a speech company whose platform runs the voice assistant and processes the audio of the conversation. We keep a reference to that conversation alongside the booking so the two can be matched up.

These are demonstration bookings. No garage is expecting you, no car is going anywhere, and nobody will turn up. If you would rather the record was not kept, email us and it is gone.

The audio clips embedded in the page itself are pre-recorded and scripted — playing them sends us nothing at all.

Where it is kept

On a server we rent in Nuremberg, Germany, used only by this site. We do not share it with other companies beyond the ones listed below, and we do not sell it to anyone.

A copy is taken every night and kept for a fortnight on that server. One copy also goes each night to a second server in London, run by a different company, so that losing the first machine does not lose your details with it. That copy is kept for thirty days. After those periods both are deleted rather than kept quietly.

When you join the list, a notification comes to us by email through a mail company, which handles the message on its way to us and therefore sees the contact details in it.

So the companies that touch any of this are: the one that runs the voice assistant and hears the call, which is in the United States; the telephone company that carries the call and sends any text, in the United States and Ireland; the mail company, in the United States, with the message itself handled in Ireland; the vehicle data company, in the United Kingdom; and the two server companies above, in Germany and the United Kingdom. Ask us who any of them are and we will tell you.

How long we keep it

Priority-list entries: until we have contacted you about a place, or until you ask us to remove you. Demonstration bookings: they exist to prove the assistant works, so we clear them out as we go and you can have yours deleted immediately on request. If RepairRing never comes to anything, we will delete the lists rather than sit on them, keeping only the numbers we promised never to ring.

Counting who reads this

We keep our own count of who reads this site, and it puts nothing on your device — no cookie, nothing saved in your browser, nothing to switch off. It works from what your browser already sends us to fetch a page: which page you asked for, the internet address your connection is using, which browser you are in and which site you came from. The page itself also tells us how long it was open in front of you and how far down it you got.

We do that because we need to know whether anyone is reading this and which pages are worth writing — the lawful basis is our legitimate interest in understanding our own website. It is never sold, never shared and never used for advertising, and nothing about it follows you to any other site.

Your internet address is deleted after ninety days. The count of visits outlives it, without the address in it. If you would rather we did not count you at all, email hello@repairring.co.uk and we will leave your connection out from then on.

Cookies and analytics

We also use Google Analytics, which is a separate thing and works differently. It sets cookies, so we ask first and it stays switched off unless you press Accept. If you decline, or ignore the banner, the Google Analytics script is never downloaded at all.

The one thing we store without asking is your answer to that banner, kept in your browser so we do not badger you on every page. It is not a tracking cookie and it never leaves your device.

There is no advertising on this site, no cross-site tracking, and no third-party pixels beyond Google Analytics.

Your rights

You can ask us to:

• tell you what we hold about you
• correct anything that is wrong
• delete your entry or your demonstration booking
• stop using it, or hand it back to you in a portable form

Email hello@repairring.co.uk and we will do it. There is no form to fill in and we will not ask you why.

If you think we have handled your information badly, you can complain to the Information Commissioner’s Office. We would rather you told us first so we can put it right.

Changes

This notice will change as the product does — particularly once it answers calls for real garages, where the garage becomes the controller for its own customers and we become its processor. The date at the top is when it last changed.