Two seasons, one phone.
A Yarmouth garage does not have one year. It has a summer, when the town’s population multiplies and half the calls come from people a long way from home, and a winter, when it does not.
The calls arrive in a shape no rota fits.
In season the phone rings with people who are not your customers and never will be — a family two hundred miles from home with a warning light on, a caravan with a bearing gone. They need an answer today, they have no idea who else to ring, and they will take whatever the first garage to pick up can offer them.
The offshore and energy trade pulls the other way. Shift patterns put the calls at seven in the morning and half past six at night, from people who cannot ring during the day because during the day they are on a boat.
Neither of those fits somebody standing at a counter between nine and five, and both of them are work. A phone that answers when the call actually comes is the whole of it.
What happens on a callFrom “hello” to booked in.
It is a garage phone answering service for Great Yarmouth and the coast: the phone answered at seven in the morning and half past six at night, in your garage’s name.
- 01Answers as your garage
- 02Listens to the problem
- 03Confirms the vehicle
- 04Agrees a real slot
What garages in Great Yarmouth ask.
A lot of the summer calls are one-off jobs. Is answering them worth it?+
That is your call, and the diary stays yours either way — it only offers the slots you have given it. What it takes away is having to choose between stopping the job in front of you and losing the call completely.
Can it answer outside our opening hours?+
Yes, and it tells the caller when you are open. It books them into a time you are actually there, rather than letting somebody arrive at a locked door.
Put your garage at the front of the queue.
It takes under a minute to join, costs nothing and never asks for a card. We ring you when it suits you.