Do I have to change my phone number?

No. Your customers keep ringing the number they already have. Your phone provider does the diverting, and you are talked through it on the phone.

Do I need to install anything?

No. It runs on the phone line, and you read the calls in a web page you sign into with a link sent to your email.

When am I first charged?

The setup fee is invoiced only once the line is live and you have heard it answer your own phone. For thirty days after that you can stop and have the setup fee refunded.

Can I change what it says later?

Yes. The greeting, the hours, the services and prices and where the alerts go are all yours to change in your account, and there is a preview under the greeting so you can read what a caller will hear.

What if I want it to answer every call?

By default it covers the calls you do not pick up. Ask when you are set up, and the person on the call will go through the options for your line.

Setting up an AI receptionist: the first week

What to have ready

The number your customers ring now, and who provides it.
Your opening hours and how long a job usually takes.
The services you offer, and the prices you are happy to quote.
The email address where you want bookings and messages to arrive.

That is all of it. Nothing needs installing, and you do not have to know how a phone line works.

Six steps, in order

Put your garage on the list
Tell us the garage, the postcode and a good time for a call. It takes under a minute, costs nothing and never asks for a card.
Get your garage on the list
Take a call at the time you picked
Somebody rings you in the morning or the afternoon you chose, and sets it up with you on the phone. There is no form to fill in on your own and no software to install.
Set what it says and knows
Your greeting, in your own words. Your opening hours and how long an appointment takes. The services you offer and the prices you want quoted, with a blank price meaning the garage will confirm. And where the bookings should land the moment a call ends.
What you can change afterwards
Divert your number to it
Your customers keep ringing the number they already have. Your phone provider does the diverting, and you are talked through it on the phone. By default it answers the calls you do not pick up, so you answer when you can and it covers the rest.
Ring your own number and hear it answer
You ring your own garage number and listen to it pick up in your garage’s name. This is the moment the line is live, and it is the point at which you are first invoiced.
Read the calls as they come in
Sign in with a link sent to your email, with no password to remember. Every call has a summary and a full transcript, bookings are in a list you can move along, and anybody owed a call back sits at the top until you have rung them.
Sign in to your account

When you first pay

Registering costs nothing. The setup fee is invoiced only once the line is live and you have heard it answer your own phone, and for thirty days after that you can stop and have the setup fee refunded. The guarantee terms say what that covers, and the price guide sets the cost against the alternatives.

Setting up an AI receptionist: the first week.

What to have ready

Six steps, in order

Put your garage on the list

Take a call at the time you picked

Set what it says and knows

Divert your number to it

Ring your own number and hear it answer

Read the calls as they come in

When you first pay

Questions about getting started.

Put your garage on the list.